18 Results Found
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.
By implementing SharePoint, a worldwide gas corporation sought to improve workplace efficiency, enhance collaborative opportunities, and advance document management capabilities while maintaining a high level of security and control.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.
The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
International oil company needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. There wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.
A financial holding company strengthens its competitive edge by providing responsive, reliable client services. Assessment study by Global Knowledge.
Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.
Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.