Worldwide Locations
Through the use of automation, compliance, self-service portal, and standardization, Microsoft's System Center Service Manager can support ITIL.
Explore how Microsoft Office 365 works, and then discover what steps your organization should choose to implement an infrastructure that is completely driven by it.
In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.
Rich Hummel discusses about Cisco's security solutions and how Cisco's acquisition of Sourcefire has changed the security landscape. Learn more here.
Learn about the five major security concerns with mobile payment systems before you link your finances to a mobile device for payments. Download your copy!
A zero day exploit is an attack that was previously unknown to the target or security experts in general.
When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.
In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.
ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.