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Gain a basic overview of the basic techniques and best practices for evaluating programs, prioritizing objectives or discovering problem areas when creating products and providing services.

Personal biases and hidden assumptions prevent most of us from making the best decision of which we are capable. Instead of making good decisions, we make quick decisions.

David Willson discusses the best practices for reasonable security after learning from notable data breaches from different organizations. Learn more here.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

Structuring techniques are the foundation of decision making. This white paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

Examine four major trending areas in IT: certifications, salaries, cloud computing and cybersecurity.

Examine three major pain points for IT decision-makers: training, budgets and employee retention.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.