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In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.
ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.
Needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware, IBM products.
The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with the two tailored courses each
In this video, you will learn about the High Availability options in SQL Server 2008: Server Clustering, Database Mirroring, Log Shipping and Peer-to-Peer Replication.
In this video, you will learn how to a use a new feature of SQL Server 2008 R2 and Office 2010 called PowerPivot for Self-Service Business Intelligence.
Global Knowledge instructor Mark Baugher shares three quick tips on how to use Microsoft PowerShell 4.0 more effectively: Discoverability using the Get cmdlet, dot notation and pipeline.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.
Learn basic mobile phone security practices to lock down this potential entry point to your corporate systems.