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Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Explore how IT decision-makers’ training views have changed since we first released our annual IT Skills and Salary Report 12 years ago. Once viewed as an expense, IT leadership now sees professional development as an investment. Even with shrinking budgets and a recent rise in skills gaps, the value of training is currently at an all-time high.

Agile projects involve the customer regularly, not just at the beginning (for requirements) and the end (for acceptance). This customer involvement mitigates one of the most consistent problems on software projects: What they will accept at the end of the project differs from what they told us at the beginning.

Look at the FAQ on why ITIL 4 is critical to service management in the digital age. ITIL 4 is the new way of digital revolution with updated technologies.

Too often metrics just tell us about the past without giving much insight into the future. This can be overcome by using a balance of leading metrics.

Prepping for a Microsoft certification exam? Read our article with the six tips on how to properly perpare for and pass any Microsoft exam.

Learn the purpose of project quality management and how to apply it to your work. Our step by step guide teaches you the planning behind what it takes.

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.