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Global Knowledge has been honored as one of the leading Juniper Networks Authorized Education Partners (JNAEP) in the Americas for its 2013 performance.

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

Learn about AIX of the Logical Volume Management (LVM) and gain tips and best practice recommendations to get the most from your AIX disk storage.

Learn the commands, settings and products you need to set up a RADIUS server for authentication, authorization and accounting services.

IT and business professional development solutions for helping financial services firms overcome challenges.

IT service providers and technology hardware and software companies can customize professional development services and IT training to remain competitive.

In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.