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This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course covers building secure and scalable AI infrastructure, managing the full lifecycle of traditional machine learning models with Azure Machine Learning, and deploying, evaluating, monitoring, and optimizing generative AI applications and agents using Micros...

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in y...

This 1 day course focuses on building intelligent applications that can see, interpret, and reason over images and documents using different multimodal models and agent-based tools. Learners explore how visual and document inputs can be combined with language models...

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture...

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring tran...

Designed for those with a minimum of one year of hands-on SolarWinds experience or graduates of our Loop1 SolarWinds Platform Administration class, this class assumes a foundational knowledge of element polling and web console navigation. Delve into advanced deployme...

This program is ideally suited for students with at least six months of hands-on experience in SolarWinds Network Performance Monitor (NPM) and/or Server & Application Monitor (SAM) administration, or those who have successfully completed the Loop1 SolarWinds Adv...

This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server, and w...

New – This course provides in-depth coverage of the five domains covered on the CISA exam.