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Learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met.

In this course, you'll learn the most common disciplines and methodologies used to create and present a business case with clear, concise, and fact-based arguments that highlight project benefits, costs, and risks to win approval for projects. You'll learn the underl...

Learn the features and functions of the Cisco ASR 9000 Series platforms.

Exclusive – Enhance your ability to communicate with others clearly and effectively.

Exclusive – Understand critical aspects of a consulting engagement, emphasizing a collaborative problem-solving approach to the client/consultant relationship.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Learn how an Agile testing approach enhances delivery speed and improves overall quality. Learning the goals of Agile will help you transition, implement, and monitor testing in an Agile environment and integrate traditional testing skills and knowledge into Agile development teams.

This one-day program will provide you the metrics, methodologies, and accepted, tried, and true principles of Agile management techniques that will transform and empower your position and your business environment.

Get started building skills to perform the key tasks needed to become a full-time Linux administrator.

Learn essential Red Hat Enterprise Linux configuration, administration, and maintenance in a condensed format designed for experienced Linux system administrators.