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I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

VMware Desktop and Mobility certifications are designed to gauge your level of skill designing, installing, and managing a VMware Horizon with View environment deployed on a VMware vSphere implementation. The VCP-DTM 2019 certification validates a candidate’s skills in performing in-depth configuration and management of VMware Horizon 7.5 environments. This industry leading certification proves that VCP-DTM 2019 earners can securely deliver personalized virtual desktops, applications, and online services to end-users.

Implementing Cisco Multicast is a five-day instructor-led course designed to provide technical solutions for simple deployments of IP multicast within a provider or customer network. This course covers the fundamentals of IP multicasting including multicast applicati...

The RHCSA Rapid Track course (RH199) is for individuals who already have significant experience with Linux administration and would like to learn more about Red Hat Enterprise Linux 8. Enroll in the RHCSA Training course at Global Knowledge.

Perform a number of routine system administration tasks and be evaluated on whether you have met specific objective criteria. Performance-based testing means that you must perform tasks similar to what you would perform on the job.

Review the tasks covered in Red Hat® System Administration I (RH124) and Red Hat® System Administration II (RH134) at an accelerated pace and prepare to take the Red Hat Certified System Administrator (RHCSA) exam.

Learn detailed coverage of OSPF, BGP, multicast, class of service (CoS), and EVPN-VXLAN is covered in depth.

Get guidance on Kanban implementation and bootstrapping a Kanban system in your own organization.

This course provides advanced AIX system administrator skills with a focus on availability and problem determination. It provides detailed knowledge of the ODM database where AIX maintains so much configuration information. It shows how to monitor for and deal with A...