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This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course covers building secure and scalable AI infrastructure, managing the full lifecycle of traditional machine learning models with Azure Machine Learning, and deploying, evaluating, monitoring, and optimizing generative AI applications and agents using Micros...

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in y...

This 1 day course focuses on building intelligent applications that can see, interpret, and reason over images and documents using different multimodal models and agent-based tools. Learners explore how visual and document inputs can be combined with language models...

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture...

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring tran...

In a time of constant change and uncertainty, you and your team may experience higher levels of stress that can have real impact on employee well-being. Employee well-being has been linked to employee satisfaction and engagement levels, productivity, and overall orga...

The Implementing and Operating Cisco Collaboration Core Technologies On-Premises (CLCOR-OP) training serves as the first half of the CLCOR curriculum. This training is designed to provide you with a deep, working knowledge of on-premises Cisco collaboration infrastru...

The Implementing and Operating Cisco Collaboration Core Technologies Hybrid and Cloud (CLCOR-HC) training is the second half of the CLCOR training. This training program is designed to give you a working knowledge of hybrid and cloud Cisco collaboration core technolo...

The Artificial Intelligence Governance Professional (AIGP) course designed to equip learners with the baseline knowledge and strategies for responding to complex risks associated with the evolving AI landscape. Developed by a panel of AI and governance experts. The A...