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A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

Implementing business analysis (BA) in organizations needs to be done in a well-planned process. The three steps are contingent on the BA maturity of the organization, its vision for how BA will be used and the degree of executive sponsorship.

Learn all about the process of determining the quality standards that are applicable to a project and devising a way to satisfy them.

Precision Time Protocol (PTP) is a protocol designed to go beyond what Network Time Protocol (NTP) can offer relative to accuracy. PTP is IEEE standard 1588 that can give local computing systems accuracy within the sub-microsecond range (such as microsecond, nanosecond or picoseconds) whereas NTP is within milliseconds or longer. PTP standard was first released in 2002 and known as 1588-2002. In 2008, the IEEE released a revised standard for PTP, known as 1588-2008, that improved the accuracy and precision of the protocol. It is also known as PTPv2 and is not backward compatible with the older version. PTP was developed for packet based network for control and measurement systems.

What is Network Time Protocol (NTP)? Well, it’s a network protocol used to synchronize clocks between computing systems over a packet switched network. It’s been around since the mid-1980s and was developed by David Mills at the University of Delaware; it is one of the oldest protocols still around on the Internet. NTP replaced other time synchronization technologies that didn’t have some capabilities to adjust time based on location of the time source or time server relative to the receiver or adjusting to the variation of delay found on typical data networks.

DevOps arose as a movement within IT best practices when IT managers began to realize that something needed to be done to close collaboration gaps.

When Global Knowledge and ctc TrainCanada joined forces in August 2017, Global Knowledge added Concept Training, an innovative and industry-leading training methodology, to course deliveries. Going forward, when you take a Microsoft Office course with us, you’ll get to experience our Concept Training methodology. But what does that really mean?

Project Scope Management sets the foundation for the creation, development and successful delivery of a project. Learn about the plan and process here.

Looking ahead at new and emerging certifications provides insight into the areas deemed valuable in the IT industry. If you are an early adopter or in a position where you need to show that you have the bleeding-edge expertise of a technology, this list of recent and upcoming certifications is for you.

How can organizations cultivate a workforce that is prepared and capable of accomplishing its goals despite being overextended? Training and Certification.