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Agile projects involve the customer regularly, not just at the beginning (for requirements) and the end (for acceptance). This customer involvement mitigates one of the most consistent problems on software projects: What they will accept at the end of the project differs from what they told us at the beginning.

Look at the FAQ on why ITIL 4 is critical to service management in the digital age. ITIL 4 is the new way of digital revolution with updated technologies.

Too often metrics just tell us about the past without giving much insight into the future. This can be overcome by using a balance of leading metrics.

Prepping for a Microsoft certification exam? Read our article with the six tips on how to properly perpare for and pass any Microsoft exam.

Learn the purpose of project quality management and how to apply it to your work. Our step by step guide teaches you the planning behind what it takes.

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.

Learn more about why it is important to understand Supplier management, the value and trust it establishes between an organization and a supplier.

Telepresence is a set of technologies that allow video conferencing in such a way that the user feels as if they are actually at the remote site. Cisco sells a variety of platforms in the telepresence space supporting up to three 65” high definition video displays,...

Exchange 2010 builds upon the significant changes to the transport that were made in Exchange 2007. In this article, I'll review the transport pipeline and routing components and list some of the new architectural and administrative enhancements to the Exchange 2010...

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...