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In a properly designed IP network, a VLAN should map to a single broadcast domain, which should map to a unique IP network. For ease of troubleshooting, traffic from one VLAN should not reach another VLAN without an OSI Layer 3 device, such as a router.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity, reduce customer satisfaction

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.