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Learn to to get started with change management in our webinar.

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with, and support broader business strategy...

Is your IT department performing to its fullest potential? Metrics can help you find out by providing you with hard data. Use this white paper to learn the basics about measurement methods and best practices.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

Effective governance over information and technology is critical to business success, and this new release further cements COBIT’s continuing role as an important driver of innovation and business transformation.

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring tran...

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Learn how SmartCloud Control Desk can retrieve software details on managed PCs, which allows us to keep track of the licenses of the commercial software and comply with licensing requirements.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.