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In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.
ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
Course Code: 100439
New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.
Course Code: 222222
Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included! ITIL Exam Guarantee.
Course Code: 100440
Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.
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