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Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.
Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced. Our expert tackles this and many other questions regarding ITIL.
The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.