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In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

This course introduces the artificial intelligence (AI) and machine learning (ML) offerings on Google Cloud that support the data-to-AI lifecycle through AI foundations, AI development, and AI solutions. It explores the technologies, products, and tools available to...