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This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).