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Challenging behaviors in the workplace can impact team morale, productivity, and organizational success. “Managing Difficult Workplace Behaviors” equips leaders with practical tools and techniques to address these behaviors effectively, while maintaining professional...

Exclusive – Step into the "Employee Emotional Intelligence" workshop—a transformative, hands-on experience designed to help you master the art of self-awareness, stress management, and positive communication. In just one day, you’ll discover practical strategies to manage emotio...

Exclusive – Step into the "Strong and Effective Negotiations" workshop and transform the way you approach every deal, discussion, and partnership. In just one day, you’ll discover proven strategies to plan and conduct collaborative negotiations, understand and leverage different...

Exclusive – Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn t...

In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

Personal biases and hidden assumptions prevent most of us from making the best decision of which we are capable. Instead of making good decisions, we make quick decisions.

Structuring techniques are the foundation of decision making. This white paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

New – Are you a new manager or know someone that needs training? Successful managers get things done. Learn the art of management that will set you apart—FAST.

In this high-impact, interactive seminar, we’ll help you avoid common pitfalls of your new status and responsibilities. You’ll learn the secrets of managing people and get all the essentials, from motivating direct reports and coaching to conflict resolution and lega...