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Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Challenging behaviors in the workplace can impact team morale, productivity, and organizational success. “Managing Difficult Workplace Behaviors” equips leaders with practical tools and techniques to address these behaviors effectively, while maintaining professional...

Whether you're dealing with bosses, colleagues, staff members, or senior management, the ability to win respect, influence people, and cultivate cooperation is absolutely essential to career success. What's more, in challenging economic times, the people with whom...

The countless ways in which professionals now communicate means business can be conducted almost anywhere. This has introduced the element of distance (both real and virtual) between coach and subject. Coaching skills that once worked so effectively face-to-face won’...

Regardless of goals, there’s one thing that can be said about every strategic planning process: The stakes are high. So you need to get equipped with a complete and agile toolbox of facilitation techniques and skills. How can you get the right people—and get them to...

2-day dynamic instructor-led Sales Skills: Basic Through Advanced Training course. Develop a winning strategy and solutions. Live virtual class.

In this course you will learn how finance, accounting, and the related business processes work, in order to make informed financial decisions, and to manage project finances and budgets more accurately and efficiently. You will understand how to read and analyze fina...

Professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar and punctuation or know what's grammatically correct but can't al...

Do you find yourself overloaded with work? Feel so stretched to the limit you can't set priorities? Exhaust yourself daily without accomplishing your goals? Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it's t...

Presentations and public speaking are very much a part of every executive's responsibilities. Effective executive speaking is what distinguishes the successful professional from everyone else. Public speaking skills are most critical to your success and to your indiv...