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In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

Exclusive – Are you ready to drive meaningful changes and tackle business challenges with confidence? Our immersive Root Cause Analysis Workshop equips you with proven tools and hands-on techniques to identify, analyze, and solve the root causes behind your organization’s toughe...

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.