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Assertive Communication

  • Référence A-AC
  • Durée 1 Jour

Modalité pédagogique

Classe inter en présentiel Prix

EUR595.00

hors TVA

Demander une formation en intra-entreprise S'inscrire

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Modalité pédagogique

La formation est disponible dans les formats suivants:

  • Classe inter à distance

    Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.

  • Classe inter en présentiel

    Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.

  • Intra-entreprise

    Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.

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Résumé

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Being cooperative is great. But setting boundaries, saying 'no’ and standing up for yourself are just as important. This training course helps you to learn how to say ‘no’ in a way that's comfortable, confident and effective, without feeling guilty afterwards. You learn to distinguish between three basic positions: passive, assertive and aggressive.

Prochaines dates

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Public

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  • Managers, supervisors, and project leaders
  • Administrative assistants and office coordinators
  • Anyone who would like to develop assertiveness skills
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Objectifs de la formation

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After the workshop, you will be able to:

  • Express what you want and assert your rights.
  • Prevent misunderstandings and conflicts.
  • Overcome self-defeating behaviours.
  • Improve the quality of your interactions with others.
  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of attitudes, behaviour patterns, and habit
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in ability to address challenging situations
Plus...

Bon à savoir

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The Benefits of Assertiveness

  • How to boost your self-esteem
  • Ways to improve the quality of your interactions with others
  • Learn to speak up and be heard
  • How to prevent messy interpersonal situations and conflicts

Improving You Assertiveness Skills

  • Examine your present level of assertiveness
  • Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours
  • Discover “useful tricks” and methods to improve your assertiveness
  • Select the best assertiveness approach depending upon the situation

Using Your Assertiveness Skills on the Job

  • Acquire practical techniques to enable you to give and receive feedback
  • Appropriate responses to criticism and how to manage your emotions
  • Ways to set reasonable limits on your output
  • Assertive strategies for particular situations
Plus...