APOLLO 13 Simulation Game

The game is designed for

- ICT employees, ICT managers, process managers, team managers, and others who need to improve their working processes.
- Employees requiring (more) ITIL knowledge or experience.
- Employees who have followed the ITIL Foundation course and want to experience the ITIL processes in practice.
- Employees responsible for applying best practices or improving their own processes and procedures.
- Managers and employees wanting to see, feel and experience the benefits of process based ways of working.

Goals of the simulation game

• You will learn how to use ITIL to create IT Service management capabilities that are a strategic asset.
• You will learn how good IT Service management capabilities enable you to manage cost and risk and at the same time deliver business value.
• You will learn how to translate business demands into service solutions and demonstrate measurable results.
• You will learn how to use a Continual Improvement approach for identifying and removing risks and weaknesses and for realizing performance improvements.
• You will learn how integrated People, Process, Products and Partners enable you to deliver value.
• You will learn how good management tooling will help manage & control the workflow more effectively and efficiently and support knowledge capture and sharing.
• You will understand the interdependency of processes.
• You will learn how to co-operate and how to improve working processes by designing and implementing as a team.
• You will learn the importance of clearly defined, agreed, understood and embedded tasks, roles, responsibility and accountability.
• You will have gained insight into possible improvements in your own working environment.

“Fitting it all together and making it fly”

• Translating NASA Strategy and objectives into Mission Operations Control capabilities.
• Designing the ‘Build & launch readiness service’ and transitioning the Apollo 13 rocket into Mission Operations Control.
• Managing the complex configuration of components that make up Apollo 13.
• Managing the release, build, and testing of the Apollo 13 vehicle.
• Integrating the vehicle electrical, flight and communications systems with Mission Operations Control (Service Operations).

“The earth is getting smaller and smaller...”

• Designing & Transitioning the service for ‘Maintaining & Supporting’ the mission.
• Designing and implementing Mission Operations Control (Service Operations), including:
  • Crew communication and support (Service Desk).
  • Select critical components for active monitoring (Event Management).
  • Dealing with incidents and finding solutions (Incident and Problem Management).
  • Handling crew requests (Request Fulfillment).
• Invoking emergency abort procedures as availability of critical systems signals an approaching disaster situation (Availability and Continuity).
• Managing operational activities.
• Applying pro-active Problem Management to prevent life threatening situations.
• Making the oxygen and power last for the long journey Home (Capacity Management).
• Planning and executing untested changes to ensure a safe return path home (Change Management).
• Managing Access to critical on board application software (Access Management).
• Ensuring effective knowledge capture & sharing making CapCom more effective.

“The long journey home”

• Proactively working to prevent a major problem as carbon dioxide build up threatens the astronauts’ safety (Capacity Management, Problem Management and Configuration Management).
• Planning and executing a mid-course correction to speed up the journey home.
• Managing the critical level of capacity to power up the Command Module and ensure all critical systems are operating (Capacity Management and Availability Management).

“Making it back alive”

• Demonstrating your capability and right to right to manage Apollo 14.

• Basic expertise: ITSM basic understanding.

• None

• None