Service Integration and Management (SIAM®) Foundation - Y compris l'examen
- Référence SIAMF
- Durée 3 jour(s)
Modalité pédagogique
Classe inter en présentiel Prix
EUR1 445,00
hors TVA
Demander une formation en intra-entreprise S'inscrireAller à:
Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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E-Learning
Pour cette formation, il existe aussi un produit d’auto-formation en ligne. Nous consulter.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageProchaines dates
Haut de page-
- Modalité: Classe inter à distance
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Date:
15-17 mai, 2024
date garantie
- Centre: SITE DISTANT
- Langue: Anglais
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- Modalité: Classe inter à distance
- Date: 04-06 septembre, 2024
- Centre: SITE DISTANT
- Langue: Anglais
Public
Haut de pageThis certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested:
- Chief Strategy Officers (CSOs)
- Chief Information Officers (CIOs)
- Chief Technical Officers (CTOs)
- Service Managers
- Service Provider Portfolio Strategists/Leads
- Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers)
- Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioner
Objectifs de la formation
Haut de page- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization's resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Programme détaillé
Haut de page1. Introduction to Service Integration and Management
- What is SIAM?The
- history of SIAM
- The purpose of SIAM
- The scope of SIAM
- SIAM and the Business Strategy
- Value to the organization- The SIAM business case
2. SIAM roadmap
- Discovery and Strategy
- Plan and Build
- Implement
- Run and Improve
3. SIAM Structures
- Internally Sourced Service Integrator
- Externally Sourced Service Integrator
- Hybrid Service Integrator
- Lead supplier as Service Integrator
4. SIAM and Other Practices
- IT Service Management
- Lean
- COBIT®
- DevOps®
- Agile
5. SIAM Roles and Responsibilities
- Roles and the SIAM roadmap
- How is a role different in a SIAM Ecosystem?
- Customer Organization
- Service Integrator
- Service Provider
- Governance Roles
- Operational Roles
- The Service desk in a SIAM ecosystem
6. SIAM Practices
- People Practices: Managing Cross-functional Teams
- Process Practices: Integrating Processes across service providers
- Measurement Practices: Eneable and Reporto n End to End Services
- Technology Practices: Creating and Tooling Strategy
7. SIAM Cultural Considerations
- Cultural Change
- Collaboration and Cooperation
- Cross-service Provider Organization
8. Challenges and Risks
- Building de Business Case
- Level of Control and Ownership
- Legacy Contracts
- Commercial Challenges
- Security
- Cultural Fit
- Behaviours
- Measuring success
- Trust/Eliminating Micro- Management
Pré-requis
Haut de pageCertification
Haut de pageThe exam leads to the EXIN SIAM® Foundation and will be taken on the last day of the course.
Et après
Haut de page- <p><br /></p><table style="width: 100%; border-collapse: collapse; border-style: solid; border-color: #141c36; float: left;" border="3" cellspacing="2" cellpadding="5" data-mce-style="width: 100%; border-collapse: collapse; border-style: solid; border-color: #141c36; float: left;"><tbody><tr><td style="width: 100%;" data-mce-style="width: 100%;"><p style="text-align: left;" data-mce-style="text-align: left;"><strong><span style="color: #141c36;" data-mce-style="color: #141c36;">Modalité d'évaluation</span></strong></p><hr /><p style="text-align: left;" data-mce-style="text-align: left;">A l'issue de la formation, le participant est invité à s’auto-évaluer par rapport aux objectifs énoncés.</p></td></tr></tbody></table>
- <table style="width: 100%; border-collapse: collapse; border-style: solid; border-color: #141c36; float: left;" border="3" cellspacing="2" cellpadding="5" data-mce-style="width: 100%; border-collapse: collapse; border-style: solid; border-color: #141c36; float: left;"><tbody><tr><td style="width: 100%;" data-mce-style="width: 100%;"><p style="text-align: left;" data-mce-style="text-align: left;"><strong><span style="color: #141c36;" data-mce-style="color: #141c36;">Délais d’inscription</span></strong></p><hr /><p style="text-align: left;" data-mce-style="text-align: left;">Avant le début de la formation <strong>jusqu’à 5 jours ouvrés sous réserve de disponibilité </strong>sauf dans le cas d'un financement <a title="compte CPF" href="https://www.globalknowledge.com/fr-fr/formations/compte-personnel-de-formation-cpf" data-mce-href="https://www.globalknowledge.com/fr-fr/formations/compte-personnel-de-formation-cpf">CPF,</a> jusqu'à 11 jours ouvrés. <a rel="noopener noreferrer" title="formations éligibles CPF" href="mailto:cpf@globalknowledge.fr" target="_blank" rel="noopener noreferrer" data-mce-href="mailto:cpf@globalknowledge.fr">Contactez-nous</a> pour connaître les formations éligibles.</p></td></tr></tbody></table><p><br /></p>
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