MarsLander® ITSM Business Simulation

This is a great team-building experience. The one-day workshop is designed for IT practitioners at any and all levels in Software Development, Operations and IT Service Management. The Integrated Service Management Experience: MarsLander interactive training workshop is especially beneficial for IT organizations that want to bring more value to their business.

 

This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization based on ITSM Next Generation principles such as ITIL®4, VeriSM™, Agile Service Management to name but a few. The following aspects will be experienced and discussed:

What is the essence of ITSM Next generation?

How can we increase speed by improving flow of work?

How can we integrate vendors into our services?

How to work closer together with development?

How to continuously improve our service by using the principle of ‘Minimal Viable Services’?

How to become a flexible service organization that responds rapidly to changing demands?

How to become more customer focused, and develop this ‘customer thinking’ into our teams?

How to effectively manage workload (end-to-end) and how to reduce unplanned work?

How to increase customer and employee satisfaction?

How to use ITSM Next Generation capabilities to deliver business Value?

How to apply continual improvement as an end-to-end capability?

How to use the principle of ‘Co-creation’ to design and transfer new services?

Round 1

Launch and Hardy IV encounter

In this round, the flight plan will bring the spacecraft into an orbit around the Earth and on a flight path towards the tail of the comet Hardy IV. The mission must collect valuable data from Hardy IV and send it back to Earth so that Universities and Research Centers can study this data. The Customers may raise new demands, issues may occur and the flight course may have to be changed. After this round, the team will explore opportunities to improve and design the next ‘release’ of the service. In this round the team will execute 2 sprints in which the team can deploy new features or/and implement new services. Between the 2 sprints, the team will perform a Continual Improvement cycle.

Round 2

Heading to Mars

During this round the team will have made changes in the way of working, made updates to their services and have responded to the changing demands from customer. The team will now experience how they can increase flow, avoid rework and create better and faster responses to changing demands. In this round Emerging Technology and Continuous Deployment will be introduced. The flight will reach Mars and the Spacecraft will have to make two orbits around Mars to collect new data. But how do we respond if the customer suddenly wants new features such as 4K movies from the landscape of Mars and a different format of graphical output of the data? Did we integrate the vendors in our teams? Did we implement some service automation solutions to increase our performance? Did we ensure quality was built in and integrated testing performed? Can the teams respond rapidly ‘end-to-end’ to deploy a manageable solution? If not, we may have to update and improve our services. If we don’t we may lose to our competitors as customers have other choices.

Round 3 Exploring the landscape of Mars

After the final improvement cycle, we are fully prepared for this final round. The MarsLander has landed on Mars and starts its 2 exploration trips. Have all issues been solved to guarantee that data can be collected as agreed and on time? Did we align with the vendors to be sure we have enough capacity to send and store data? Did we deliver all requested features on time and are we able to support them? Did we improve the multifunctional teams by sharing knowledge and experience?

This round is the last opportunity to achieve our mission goals before we put MarsLander into sleeping mode. This is the moment to celebrate the success of the mission, and demonstrate that by applying ITSM next generation practices we can deliver business value. This kind of Business simulation is an ideal instrument to start changing the mindset of employees before starting an ITSM Next Generation journey in your own company.

There are no prerequisites for attending this interactive training workshop.