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Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Learn how a company stopped losing employees to competitors by using a customized program to help motivate, train, and retain the right employees.
Training for managing and planning mandated certifications. Global Knowledge helped increase U.S. Air Force compliancy worldwide.
Failure to meet the certification provisions could expose individuals to loss of position and agencies could possibly lose funding by the U.S. Congress.
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.