ServiceNow Adopting a Platform Owner Mindset
- Référence SNAPOM
- Durée 2 jour(s)
Modalité pédagogique
Classe inter en présentiel Prix
Nous contacter
Demander une formation en intra-entreprise S'inscrireModalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageLearn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to learn how to make good strategic decisions and navigate pivotal moments in the ServiceNow journey of an enterprise as the best platform owners do.
Prochaines dates
Haut de pagePublic
Haut de pageAnyone who is a ServiceNow platform user or owner and wants to increase adoption in the enterprise.
Objectifs de la formation
Haut de pageThis non-technical program will benefit anyone from seasoned admins and developers to new platform owners who want to ensure they best position the ServiceNow platform to drive the most value for their enterprise. Learn the power skills and gain the situational experiences it takes to walk in the shoes of a great ServiceNow Platform Owner. Go beyond technical training with ServiceNow. The boundaries between business and technology are blurring, and ServiceNow professionals need to speak to the business better than ever to communicate the possibilities within the platform for achieving strategic objectives.
Programme détaillé
Haut de pageDAY ONE
Welcome and Virtual Check In
Capability Burst 1: Understand the Platform Owner Mindset
Business Simulation Introduction
Capability Burst 2: Time Allocation / Calendar Audit
Business Simulation Round 1
- Ready the Roadmap (Moment 1)
- Struggling with Adoption (Moment 2)
- Requests, Requests, Requests (Moment 3)
- Release Havoc (Moment 4)
Capability Burst 3: Design an Optimal Experience through Insights
DAY TWO
Capability Burst 4: Establish an Optimal Governance Model
Business Simulation Round 2
- Test & Learn (Moment 5)
- Loss of a Champion (Moment 6)
- Breaking Down Siloes (Moment 7)
- Monitoring Workflows (Moment 8)
Capability Burst 5: Manage Competing Priorities (role play)
Capability Burst 6: Develop an Uncommon Sense of Change
Capability Burst 7: Communicate Value (aka The Executive Mindset)
Business Simulation Round 3
- Collaboration Station (Moment 9)
- N-1 (Moment 10)
- Sharing Value & Celebrating Success (Moment 11)
Final Results and Closing Activities
Pré-requis
Haut de pageNo prerequisite