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Workspace ONE® UEM: Troubleshooting

  • Référence OMWS1UEMTS
  • Durée 3 jour(s)

Modalité pédagogique

Classe inter à distance Prix

EUR3,400.00

hors TVA

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Modalité pédagogique

La formation est disponible dans les formats suivants:

  • Classe inter à distance

    Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.

  • Classe inter en présentiel

    Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.

  • Intra-entreprise

    Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.

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Résumé

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Master real world Workspace ONE UEM problem solving with Omnissa certified instruction

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

Virtual and Classroom learning - V&C Select™

V&C Select™ is a simple concept and a flexible approach to delivery. You can 'select' a course from our public schedule and attend in person or as a virtual delegate. Virtual delegates do not travel to this course, we will send you all the information you need before the start of the course and you can test the logins.

Prochaines dates

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    • Modalité: Classe inter à distance
    • Date: 17-19 juin, 2026 | 9:00 AM to 5:00 PM
    • Centre: SITE DISTANT (W. Europe )
    • Langue: Français

    EUR3,400.00

    • Modalité: Classe inter à distance
    • Date: 14-16 septembre, 2026 | 9:00 AM to 5:00 PM
    • Centre: SITE DISTANT (W. Europe )
    • Langue: Français

    EUR3,400.00

    • Modalité: Classe inter à distance
    • Date: 21-23 décembre, 2026 | 9:00 AM to 5:00 PM
    • Centre: SITE DISTANT (W. Europe )
    • Langue: Français

    EUR3,400.00

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Public

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Intermediate to advanced practitioners that support Workspace ONE UEM environments.

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Objectifs de la formation

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  • Summarize the basic troubleshooting methodology.
  • Outline common troubleshooting techniques in the Workspace ONE UEM console.
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
  • Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
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Programme détaillé

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1 Course introduction

  • Introductions and course logistics
  • Course objectives

2 Workspace ONE foundations

  • Navigating and customizing the console
  • Workspace ONE UEM console foundations
  • Workspace ONE Hub Services
  • Workspace ONE UEM accounts

3 Workspace ONE architecture

  • Workspace ONE & modern SaaS architecture
  • Workspace ONE UEM architecture
  • Additional Workspace ONE components
  • Workspace ONE example use cases

4 Fundamentals of troubleshooting Workspace ONE UEM

  • Software troubleshooting and support methods
  • Core components topology
  • Integrated components topology
  • Workspace ONE UEM log files

5 Workspace ONE UEM console troubleshooting

  • Workspace ONE UEM troubleshooting overview
  • Group management and assignment
  • System settings and roles
  • Analytic events
  • Collecting and analyzing Workspace ONE UEM logs

6 Integration troubleshooting

  • Integration overview
  • AirWatch Cloud Connector
  • Directory Services integration
  • Directory Users and Groups synchronization
  • Certificate Authority integration
  • Omnissa Access and Workspace ONE Intelligent Hub

7 Endpoint troubleshooting

  • Endpoint topology overview
  • Tools and resources for troubleshooting
  • Workspace ONE Assist
  • Troubleshooting common issues

8 Application troubleshooting

  • Applications overview
  • Configuration review
  • Tools and resources for troubleshooting
  • Public applications
  • Internal applications
  • Purchased applications

9 Unified Access Gateway and Edge services troubleshooting

  • Unified Access Gateway architecture overview
  • Unified Access Gateway configuration review
  • Tools and resources for troubleshooting
  • Content Gateway on Unified Access Gateway
  • Workspace ONE Tunnel on Unified Access Gateway

10 Email troubleshooting

  • Email architecture overview
  • Email profile configuration review
  • Tools and resources for troubleshooting
  • Workspace ONE Secure Email Gateway on Unified Access Gateway
  • PowerShell integration
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Pré-requis

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Recommended:

  • A working knowledge of Omnissa Workspace ONE UEM infrastructure
  • A background in End-User Computing
  • Completed Workspace ONE UEM Deploy and Manage course

Technical requirements

  • Bring a full-size laptop.
  • A secondary device is recommended for reading and lab materials, which are only delivered electronically.
  • Please ensure you have the US keyboard mapping added to your devices.
Pré-requis recommandés :
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