ISO/IEC 20000 IT Service Management Foundation (PECB Certified) - Including Exam

The ISO/IEC 20000 Foundation training course is intended for:

- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management

By participating in this training course, you will:

• Understand the basic service management concepts, definitions, and approaches
• Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
• Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam

• There are no prerequisites to participate in this training course.

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

• Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
• Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

After successfully completing the exam, you can apply for the credential shown on the table below.

The certificate requirements for the ISO/IEC 20000 Foundation are as follows:

• Designation: PECB Certificate Holder in ISO/IEC 20000 Foundation
• Exam: PECB Certified ISO/IEC 20000 Foundation exam or equivalent
• Professional experience: None
• MS audit/assessment experience: None
• SMMS project experience: None
• Other requirements: Signing the PECB Code of Ethics

Educational approach

The training course is participant centered and contains:

- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes with similar structure to the certificate exam

General Information

- Certificate and examination fees are included in the price of the training course
- Training material containing over 200 pages of information and practical examples will be given to each participant.
- An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
- In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date