EXIN BCS Professional Certificate in Stakeholder Engagement – Including Exam
- Référence BCS-SE
- Durée 2 jour(s)
Modalité pédagogique
Classe inter à distance Prix
EUR1,750.00
hors TVA
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Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageVirtual and Classroom learning - V&C Select™
V&C Select™ is a simple concept and a flexible approach to delivery. You can 'select' a course from our public schedule and attend in person or as a virtual delegate. Virtual delegates do not travel to this course, we will send you all the information you need before the start of the course and you can test the logins.
Prochaines dates
Haut de pagePublic
Haut de pageThe professional certificate is for anyone who is responsible for engaging in and managing, stakeholder relationships in a business change environment
Objectifs de la formation
Haut de pageYou’ll gain a broad understanding of stakeholder engagement, including:
- Stakeholder communication
- Working with stakeholder groups
- Facilitated workshop techniques
- How to build rapport
- Ensuring equality
- Managing expectations
- Negotiating with stakeholders
- Managing conflict
Programme détaillé
Haut de page1. Managing stakeholders
1.1 Stakeholder categories
1.2 Stakeholder analysis and prioritisation
1.3 Stakeholder planning and monitoring
1.4 Stakeholder perspectives
1.5 RACI analysis
2. Communicating with stakeholders
2.1 The communication process
2.2 Barriers to communication: semantic, physical, psychological
2.3 4As communication planning
2.4 Active listening
2.5 Listening behaviours: judging, filtering, being right, rehearsing
3. Working with stakeholder groups
3.1 Group development process: forming, storming, norming, performing, adjourning
3.2 Learning styles: activist, pragmatist, reflector, theorist
4. Facilitating workshops
4.1 Benefits of facilitated workshops
4.2 Roles in a facilitated workshop
4.3 Stages of a facilitated workshop
4.4 Facilitated workshop planning
4.5 Running a facilitated workshop
4.6 Facilitation techniques: elicitation and visualisation
5. Building rapport
5.1 The nature of ‘rapport’
5.2 Mehrabian’s elements in communication: Words (Verbal), Tone of Voice (Vocal), Body Language (Visual)
5.3 Techniques for creating and sustaining rapport
5.4 Building rapport using mirror, match, pace
6. Ensuring equality
6.1 Equality, diversity and inclusion: definitions
6.2 Empathy maps
6.3 Unconscious bias
7. Managing expectations
7.1 Categories of expectations
7.2 Sources of expectations: controllable and uncontrollable expectation creators
7.3 Process for managing expectations
8. Negotiating with stakeholders
8.1 Principled negotiation
8.2 BATNA
8.3 Integrative and distributive negotiation
9. Managing conflict
9.1 Roots of conflict – goals, judgements, values
9.2 Options for conflict resolution
9.3 Thomas-Kilmann conflict styles
Pré-requis
Haut de page- There are no entry requirements for this certification.
Certification
Haut de pageWhat format is the exam?
- 90 minute ‘closed book’ with 40 multiple choice questions
- Pass mark is 65%