Since ITIL v3 in 2006, there have been a large number of new and updated technologies (Cloud, Serverless, Software Defined Networking, AI, etc.) and ITIL4 reflects the new ways of working that have accompanied the digital revolution.
In terms of dates, ITIL4 Foundation is due to release in Q1 2019. The further education is on target for late Summer 2019.
We'll keep you updated on this exciting evolution. In the meantime, you can access our ITIL4 resources below.
This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
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Barry Corless, Global Product Director (ITSM and DevOps) at Global Knowledge, talks about ITIL 4 with Akshay Anand, Product Ambassador, ITSM for AXELOS Global Best Practice. In a series of 6 videos they cover topics such as the Guiding Principles and Practices and Service value chain.
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Find out why Global Knowledge Global Product Director Barry Corless thinks ITIL4 is 4 years overdue and his other thoughts on ITIL4 in this blog.
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Get the answers to questions such as Why do we need ITIL4? & I am an ITIL v3 Expert, where do I begin in ITIL4? in our ITIL4 FAQs
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Get training on ITIL4 with the number global provider of ITIL training as comfirmed by AXELOS, the certification body over ITIL.
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Find out how you can transition from ITIL v3 to ITIL4 and the different options depending on the point you had reached on your ITIL v3 track.
View RoadmapThe ITIL Foundation certification demonstrates a practical understanding of the key concepts, principles, processes, and functions that enables successful IT service management provision.
This highly practical course is designed to show students "how" to implement service improvements based on ITIL’s philosophy of ‘Adopt and Adapt’.
The ITIL Intermediate certification is broken down into 2 streams, the lifecycle stream & the capability stream.
Utilizing a hands-on approach through case studies, deep dive into the core disciplines of ITIL best practices with our Managing Across the Lifecycle (MALC) course.
