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Payment and Policies

Payment Options

Use a variety of financing options including credit cards, purchase orders, vendor vouchers and credits to receive our award-winning training.

Payment Terms and Conditions

a. Public Scheduled Courses

Unless otherwise stipulated by Global Knowledge, fees for all public scheduled courses are payable by the Purchaser twenty (20) working days prior to course commencement, or at time of order where this is less than twenty (20) working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking. 

b.Closed Company Courses

Unless otherwise stipulated by Global Knowledge, fees for Closed Company Courses are payable within thirty (30) days from date of invoice, or at time of order where this is less than thirty (30) working days before course commencement. If we do not receive payment we reserve the right to cancel the order. 

c. Prepaid Course Passports and Prepayments

Fees for Prepaid Course Passports are payable from date of invoice. Orders for courses to be taken as part of a prepaid course passport will not be accepted until full payment is received. If we do not receive payment we reserve the right to cancel the order. Unless otherwise specified at the time of booking all Course Passports and other forms of Prepayment products are valid for one year from the date of invoice only.  Any unused balance remaining at the end of this period will expire. All prices are quoted exclusive of VAT and Global Knowledge will apply VAT to all fees in accordance with the legislation in force at the time of booking.

Course Policies

The Purchaser agrees to pay the following charges to Global Knowledge in the Event that for whatever reason a Delegate fails to attend, withdraws or transfers from a course without providing at least twenty (20) working days’ written notice prior to the schedule start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation.

a. Written Notice of Cancellation or Transfer  – Public Scheduled Courses

11-20 working days:          50% of course fee
0-10 working days:           100% of course fee

b. Written Notice of Cancellation or Transfer  – Public scheduled Course booked as part of a Prepaid Course Passport

11-20 working days:          50% of course fee
0-10 working days:            100% of course fee

c. Written Notice of Cancellation or Transfer  – Closed Company Courses

0-30 working days:      100% of course fee

The Consumer Protection (Distance Selling) Regulations 2000

In the case of transactions where the above regulations apply then the Purchaser shall have the right to cancel this contract without liability within 14 days provided that the company has not commenced delivery of the services during this period.

MICROSOFT SOFTWARE ASSURANCE VOUCHERS SCHEME

Global Knowledge accepts Microsoft Software Assurance Vouchers (SAV) in payment for Microsoft authorised training.  Under the terms of the Microsoft SAV scheme vouchers cannot be used for payment of cancellation charges or transfer fees.  Customers using Microsoft SAV to pay for training with Global Knowledge are themselves liable for all cancellation and transfer charges in accordance with the Cancellation and Transfer clause above.

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