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ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam

  • Course Code ITIL4DPI
  • Duration 3 days

Public Classroom Price

£1,945.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 13-15 May, 2024
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date: 24-26 June, 2024
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date: 16-18 September, 2024
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date: 28-30 October, 2024
    • Location: Virtual

    £1,945.00

    • Delivery Format: Public Classroom
    • Date: 09-11 December, 2024
    • Location: London - Imparando

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date: 09-11 December, 2024
    • Location: Virtual

    £1,945.00

Target Audience

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This course is aimed at:

  • Individuals continuing of their journey in Service Management.
  • ITSM managers and aspiring ITSM managers.
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Course Objectives

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After you complete this course you will be able to:

  • Understand the Key Concepts of Direct, Plan & Improve.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
  • Understand and know how to direct, plan and improve value streams and practices.

Course Content

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Understand the following key terms:

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Understand the differences between the following key concepts:

  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines

Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Identify the scope of control and within this:

  • Know how to cascade goals and requirements.
  • Know how to define effective policies, controls and guidelines.
  • Know how to place decision-making authority at the correct level.
  • Know how to ensure that controls are sufficient, but not excessive.
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS.
  • Know how to identify assessment objectives, outputs, requirements and criteria.
  • Know how to select an appropriate assessment method for a particular situation.
  • Know how to define and prioritize desired outcomes of an improvement.
  • Know how to build, justify and advocate for a business case.
  • Know how to conduct improvement reviews and analysis of lessons learned.
  • Know how to embed continual improvement at all levels of the SVS.
  • Understand the nature, scope and potential benefits of organizational change management.
  • Know how to use the key principles and methods of Communication & OCM.
  • Identify and manage different types of stakeholders.
  • Effectively communicate with and influence others.
  • Establish effective feedback channels.
  • Know how to establish effective interfaces across the value chain.
  • Know how to define indicators and metrics to support objectives.
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement.
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
  • Addressing the 4 dimensions.
  • Applying the guiding principles.
  • Value stream mapping.
  • Optimization of workflow.
  • Elimination of waste.
  • Ensuring & utilizing feedback.

Course Prerequisites

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Attendees should meet the following prerequisites:

  • Candidate must hold the ITIL® 4 foundation certificate.

Test Certification

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Recommended preparation for exam(s):

  • ITIL® 4 - Direct, Plan, Improve exam

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The exam is 90 minutes long and 40 multiple choice questions.  Pass mark 28/40 – 70%

Follow on Courses

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The following courses are recommended for further study:

  • ITIL® 4: Create, Deliver, Support
  • ITIL® 4: Drive Stakeholder Value
  • ITIL® 4: High Velocity IT

Further Information

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ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Students will receive fully digital student kit, proctor exam voucher, and a digital core guide as standard

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