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ITIL is generally not prescriptive. In reality, the CSI Register at any given organization might look significantly different than the example given in the CSI book. The fields given in this example are important. 

The way Microsoft certifies Azure skills has changed. In this recorded webinar, we’ll cover what these changes mean for your Azure Certification path.

What’s the difference between high availability and fault tolerance in VMware vSphere? This article elaborates on first configuring high availability and then layer on the fault tolerance capability. Learn more.

The key difference between hubs, switches and bridges is that hubs operate at Layer 1 of the OSI model, while bridges and switches work with MAC addresses at Layer 2 of the OSI model.

Our IT Skills & Salary Survey revealed the average AWS certified salary was over 100k - how's that for AWS certification value? Read on for more!

I’d like to share some best practices for training BI administrators and architects in your organization. Because they will ultimately lead a major BI upgrade, administrators need training before a major project begins, not a few days or weeks before a go-live like other stakeholders. While there are many facets to upgrading your SAP BI system, I’m focusing on the need for BI architects and administrators to understand the BI4 platform’s new tools, new architecture and new monitoring capabilities.

According to Cisco marketing, Dynamic Multipoint VPN (DMVPN) “will lower capital and operation expenses, simplifies branch communications, reduces deployment complexity, and improves business resiliency.” Okay. But what is it, really, and why should we care?

That depends on their configurations. For example: While it makes very good sense to include redundant physical links in a network, connecting switches in loops, without taking the appropriate measures, will cause havoc on a network. Without the correct measures, a switch floods broadcast frames out all of its ports, causing serious problems for the network devices. The main problem is a broadcast storm where broadcast frames are flooded through every switch until all available bandwidth is used and all network devices have more inbound frames than they can process.

Now that the network is installed, each switch has a bridge ID number, and the root switch has been elected, the next step is for each switch to perform a calculation to determine the best link to the root switch. Each switch will do this by comparing the path cost for each link based on the speed. For paths that go through one or more other switches, the link costs are added. The switch compares this aggregate value to the other link costs to determine the best path to the root switch.

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.