Case Studies

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.

The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with two tailored courses each.

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.