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International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.
The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.
We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.
New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.
Learn how a company stopped losing employees to competitors by using a customized program to help motivate, train, and retain the right employees.
A financial holding company strengthens its competitive edge by providing responsive, reliable client services. Assessment study by Global Knowledge.