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Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.