22 Results Found
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.
Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.
A financial holding company strengthens its competitive edge by providing responsive, reliable client services. Assessment study by Global Knowledge.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.
Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.
An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.
ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.
Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.
The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.
We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.