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Microsoft Lync 2013 Depth Support Engineer (M55070)

Learn to effectively troubleshoot Lync Server 2013.

GK# 6493 Vendor# M55070

Course Overview

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This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

Schedule

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  • Delivery Format:
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What You'll Learn

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  • Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
  • Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
  • Troubleshoot web and A/V conferencing for all users
  • Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot Lync Server voice applications
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server HA / DR issues

Outline

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Virtual Classroom Live Outline

1. Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment

2. Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer

3. Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues

4. Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing

5. Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System

6. Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems

7. Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals

8. Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service

9. Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations

10. Troubleshooting Exchange and SharePoint Integration

  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery

Labs

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Virtual Classroom Live Labs

Lab 1: Introduction to Lab Environment

  • Performing Active Directory Health Checks
  • Verifying Lync Service Availability

Lab 2: Troubleshooting Lync 2013 Dependencies

  • Troubleshooting Lync 2013 Dependencies
  • Troubleshooting SQL Back End Server Dependencies
  • Performing SQL Mirror Failovers

Lab 3: Using Depth Support Tools

  • Tool Tutorial
  • Provisioning User Accounts
  • Tracing Fundamentals
  • Event Logs and Synthetic Transactions

Lab 4: Troubleshooting Lync Client Access

  • Troubleshooting and Resolving Sign-in Issues
  • Troubleshooting Presence Issues

Lab 5: Troubleshooting Client-Related Issues

  • Resolving Address Book Issues
  • Resolving Persistent Chat Issues
  • Troubleshooting Client Version Policy

Lab 6: Troubleshooting Edge Connectivity

  • Troubleshooting Edge Configuration
  • Using PortQry to Troubleshoot Connectivity Issues
  • Troubleshooting Remote Connectivity

Lab 7: Troubleshooting Reverse Proxy

  • Deploying ARR as a Reverse Proxy for Lync and Exchange
  • Troubleshooting Remote Connectivity
  • Validating Mobile Client Connectivity with Lync Connectivity Analyzer

Lab 8: Troubleshooting Conferencing

  • Troubleshooting Internal Conference Issues
  • Identifying Root Causes of Conferencing Issues with Performance Monitor
  • Using Lync Monitoring Reports to Troubleshoot Conferencing Problems
  • Testing Conferencing Call Flow

Lab 9: Troubleshooting Dial Plans, Routing and Trunks

  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues
  • Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs
  • Troubleshooting Inbound/Outbound Call Flow Issues from PSTN

Lab 10: Troubleshooting Voice Quality and Network Traffic Issues

  • Configuring SCOM to Monitor Lync
  • Troubleshooting Call Quality Issues
  • Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic
  • Configuring GPOs and Lync Policy for QoS

Lab 11: Troubleshooting Enterprise Voice Applications

  • Troubleshooting Response Groups
  • Troubleshooting Dial-in Conferencing

Lab 12: Deploying HA and DR and Troubleshooting Voice Resiliency

  • Configuring Lync HA and DR
  • Troubleshooting Load Balanced Configurations
  • Troubleshooting Voice Resiliency

Lab 13: Troubleshoot Lync Server Integration Issues

  • Troubleshooting Voice Mail
  • Troubleshooting Auto Attendant
  • Implementing an Integrated Lync and Exchange Solution

Who Should Attend

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IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Training Exclusives

This course comes with 12 months access to the following benefits:

  • Practice Labs
  • 24x7 Mentoring
  • Indexed Class Recordings
  • Unlimited Retakes
  • Digital Courseware
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Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Request this course in a different delivery format.
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