ITIL® Managing Professional

Get the skills to prepare for ITIL Managing Professional Certification

ITIL 4 helps develop cross-functional multidisciplinary teams who have broad and specialist knowledge in IT service management (ITSM); DevOps, Agile and Lean ways of working; the application of proven technologies, including cloud, big data and automation; and emerging technologies such as AI and machine learning. This knowledge allows organizations to remain relevant to customers and deliver IT-enabled products and services that delight.

With the pace at which technology continues to evolve, organizations face the challenge of continuously improving if they are to remain competitive. Organizations may find that some competitors are more advanced in their use of proven and emerging technologies; or that customers are becoming more tech savvy and their needs and requirements are evolving; or their employees and users are relying on technology more and more just to do their day jobs. Organizations who have a flexible approach to IT-enabled product and service delivery and ensure their stakeholders are front of mind, with a particular focus on customers, have the opportunity to anticipate the latest trends and cultural developments and effectively adapt to meet evolving requirements.

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