ServiceNow Discovery Fundamentals
- Course Code SNDF
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Elearning (Self-paced)
Self paced electronic learning
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopLay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.
Course Schedule
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- Delivery Format: Virtual Learning
- Date: 15-17 May, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 03-05 June, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 26-28 June, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 03-05 July, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 22-24 July, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 14-16 August, 2024
- Location: Virtual
Target Audience
TopServiceNow Implementer, ServiceNow System Administrator
Course Objectives
TopAfter you complete this course you will be able to:
- Understand the big picture of the ServiceNow Discovery solution
- Configure MID Servers
- Work with Credentials
- Configure Discovery to find Linux and Windows Servers, Network Devices, Applications
- Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Patterns
- Learn common troubleshooting techniques
Course Content
TopOverview
- Lab 1.1: Discovery and CMDB Tour
MID Server
- Lab 2.1: MID Server Installation Validation
Running Discovery
- Lab 3.1: Running Discovery
Credentials and Behaviors
- Lab 4.1: Windows Discovery
- Lab 4.2: Linux Discovery
- Lab 4.3: Behaviors
- Lab 4.4: Router Discovery
Phases, Probes, and Classifications
- Lab 5.1: Ports Probes and IP Services
- Lab 5.2: Classifications and Trigger Probes
- Lab 5.3: CI Identification Troubleshooting
Application Mapping
- Lab 6.1: Process Classification
- Lab 6.2: Process Classification and Identification
- Lab 6.3: Application to Application Mapping
Asset, CI, and File-based Discovery
- Lab 7.1: Asset and CI Relationships
Horizontal Discovery Patterns
- Lab 8.1: Extend Windows OS – Servers Pattern
- Lab 8.2: Extend Linux Server Pattern
- Lab 8.3: New SNMP Classifier and Discovery Pattern
- Lab 8.4: Remaining Firewall Requirements
Application Discovery Patterns
- Lab 9.1: Application Discovery Pattern
- Lab 9.2: More Mongoose Requirements
- Lab 9.3: Troubleshooting the Pattern
Configuration Management
- Lab 10.1: CMDB Health Properties
- Lab 10.2: CMDB Health Dashboard
- Lab 10.3: Hardware Configuration Management
- Lab 10.4: Application Configuration Management
Course Prerequisites
Top
Attendees should meet the following prerequisites:
- Certified System Administrator preferred
- Completion of ServiceNow CMDB fundamentals is highly recommended
- Scripting in ServiceNow is highly recommended
Test Certification
TopAt the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery.
- SNDF
- ServiceNow Discovery Fundamentals
- Service Management
- SNDF | ServiceNow Discovery Fundamentals | Training Course | ServiceNow.
- ServiceNow
