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Authorized Microsoft training

Build and certify your Microsoft Dynamics 365 expertise.

The Dynamics 365 Field Service Functional Consultant Associate certification validates that you can configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.

Dynamics 365 certifications are industry-aligned to meet specific job roles and market needs. They don’t just assess what you know, but also your ability to apply what you know to solve real business challenges.


This certifications measures the following skills:

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage field service mobility
  • Manage inventory and purchasing
  • Manage assets and agreements
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Configure marketing applications
  • Manage segments and lists
  • Create and manage marketing forms and pages
  • Manage leads
  • Create and manage marketing emails
  • Manage customer journeys
  • Manage events and webinars
  • Configure and analyze customer responses

Prerequisites

While it's not a strict prerequisite, it is recommended that you earn your Dynamics 365 Fundamentals certification prior to training for other Dynamics 365 certifications. 

Required Exams

Next Steps

Add other Dynamics 365 Customer Engagement certifications to your transcript.

  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Recertification

Microsoft provides two re-certification options for those who want to demonstrate continuous competence in these areas. You can demonstrate that you're staying current in the technology by either taking a re-certification exam or stay-current course within two years of earning your certification. As soon as you pass either the course or the exam, the expiration date on your certification will be extended two years from that date. For more information, please check out the FAQ on Microsoft's Certification Exam Policies page.