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Learn how to optimize customer lifecycle journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities.

Learn about the psychology of selling, listening and interviewing skills, and a way to let your customer handle the close and be excited to do it.

Deliver Your Message with Poise, Empathy and Resolve. Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scen...

Learn negotiation tactics to gain control of situations.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how...

New – Learn the functions and tools of business finance.

Learn how to positively represent yourself and your organization in a business setting.

New – Take your communication skills to the next level.

Critical thinking skills include analysis, communication, open-mindedness, problem solving. Learn with Global Knowledge.