Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.
The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.
Prework for this course should be completed one week in advance and brought to class.
Anyone who provides internal or external sales or service support