Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results.
Dan Stober is a PMP and ITIL certified portfolio director with over 20 years of leadership and management experience. Dan joined Global Knowledge after a career in the United States Army where he was an officer with experience leading troops during six overseas deployments.
In this webinar, you'll learn:
- Define listening and active listening
- List the components of active listening
- Explain how to become a better active listener
- Describe how active listening contributes to effective management