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Active Leadership for IT Professionals

GK# 8944

Course Overview


The Active Leadership for IT Professionals program provides the concepts, tools and practices to help overcome these challenges and to help IT leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

Intense competition coupled with flattened hierarchies, multi-dimensional teams and a diverse working environment characterize today's business climate. For those leading IT teams, this reality is compounded with the challenges of:

  • Realizing that most IT employees have deeper technical knowledge than their leaders
  • Communicating with and supervising employees when you often can't tell what they are doing
  • Motivating IT employees who may not be interested in traditional career paths
  • Coaching and developing highly technical skilled employees
  • Hiring and retaining the best talent
  • Bridging the communication gap between IT and the rest of the business

Benefits for the Individual

  • Improved knowledge and skills for effectively coaching, empowering and leading others and getting results
  • Greater adaptability for leading a diverse workforce
  • Increased confidence and capability for handling difficult and challenging situations
  • Stronger leadership communication capabilities for assigning, reviewing and recognizing employee performance
  • Greater confidence in providing meaningful feedback in both formal and informal settings
  • A comprehensive inventory provides you with personal feedback on your specific leadership behaviors

Benefits for the Organization

  • A practical, pragmatic approach to leadership that improves implementation of key strategies to achieve results
  • Improved leadership capabilities that are key for sustaining an effective and efficient working climate
  • More effective planning and utilization of resources
  • Integration of the leadership skills and practices needed to lead a diverse workforce
  • A greater focus on developing the Human Capital of the organization
  • Increased capability in providing fact-based feedback to enable greater organizational achievements


  • Delivery Format:
  • Date:
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What You'll Learn

  • Assess personal leadership behaviours and attitudes that impact the performance of others
  • Plan and deliver clear, concise communication to direct, guide and engage employees
  • Understand what people need in order to change a behaviour or practice
  • Determine how ability and motivation impact performance and outcomes, regardless of the task
  • Explore three different leadership styles and when they should be used to maximize the performance of others
  • Match the appropriate leadership style to individuals and specific tasks
  • Explore how the foundational principles of coaching impact coaching results
  • Differentiate between "coaching for job" versus "coaching for career"
  • Provide behavioural feedback that recognizes and rewards employee performance
  • Use a consistent approach to providing feedback that reinforces desired behaviors and helps achieve performance improvements
  • Assess performance gaps and improve task performance
  • Coach, reinforce and create a motivational climate for employee growth and retention
  • Create a personal development plan based on assessed leadership strengths and development needs


Viewing outline for:

Classroom Live Outline

1. The Context for IT Leadership

  • Balanced Approach to IT Leadership
  • Challenges of the IT Leader
  • Reflections on Leadership
  • Active Leadership Profile
  • Leadership Behaviors
  • Active Leadership Profile Assessment Results
  • More or Less
  • Active Leadership Model

2. Introduction to the Active Leadership Model

  • Tasks
  • Ability and Motivation
  • Task Ownership
  • Leadership Styles
  • Time
  • Detail and Frequency
  • Applying The Active Leadership Model
  • Case Studies
  • Considering Your Employees or Project Team Members
  • Compelling Reasons to Become a Better IT Leader
  • More or Less
  • From Now On

3. The Power of Communication

  • A Perspective on Communication
  • Communication Factors
  • Personal Needs and Active Leadership
  • Personal Needs
  • Some Tips About Using Personal Needs
  • Personal Needs: Understanding the Impact on You
  • Personal Needs: Understanding the Impact on Others
  • Using Personal Needs to Tailor Your Communication
  • Case Study and Personal Needs
  • Are You Listening?
  • Listening Quiz
  • Questioning Skills
  • Facts, Episodes, and Feelings
  • Using Facts, Episodes, and Feelings
  • Facts, Episodes, Feelings, and Questions
  • More or Less
  • Reflections on Leadership
  • From Now On

4. Coaching

  • What is Coaching?
  • Coaching Survey
  • Five Principles of Coaching
  • The Foundational Principles of Coaching
  • Why Coach?
  • Two Types of Coaching
  • Coaching and The Active Leadership Model
  • Assigning Tasks
  • Getting the Conversation Started
  • More or Less
  • Case Studies

5. Coaching

  • Case Studies
  • Active Leadership Worksheet: Your Own Case Study
  • Assessing Progress
  • From Now On

6. Motivating Others

  • The Motivation Behind Motivation
  • Providing Feedback
  • Active Leadership and Providing Feedback
  • Keys to Giving Effective Feedback
  • Four-Step Feedback Loop
  • Applying the Feedback Loop to Your Own Situation
  • More or Less
  • The Principles of Recognition and Reward
  • Non-Monetary Recognition and Rewards
  • Reflections on Leadership
  • Reinforcing Unwanted Behavior
  • Unintentionally Reinforcing Unwanted Behavior
  • Providing Feedback and the Principles of Recognition and Reward
  • Coaching in Increments
  • Improving Task Performance
  • Case Study
  • More or Less
  • Progressive Discipline
  • From Now On

7. Making Choices

  • What Happens Next?
  • Reflections on Leadership
  • Your Personal Development Plan
  • Focusing Your Choices
  • The Picklist
  • Building Your Own Picklist
  • Learning Exchange: Meeting with Your Manager

8. The Active Leader's Toolkit

  • Tools to Make a Difference
  • Tools Summary
  • More or Less Answer Sheets



Pre-work is required for this class, including two assessments:

  • Active Leadership Profile (self and others assessment)
  • Personal Needs Assessment (self assessment)

A four week timeline is necessary to complete the pre-work and assessments prior to attending class.

Who Should Attend


IT professionals with direct reports or charged with leading project teams

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

Request this course in a different delivery format.