Resource Library

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

IT professionals comment on all aspects of the tech industry in responses to Global Knowledge 2019 IT Skills and Salary Survey. Hot topics this year include training obstacles, skills gaps, leadership and digital transformation.

ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.

In the world of corporate technology training, blended or hybrid learning is a recent introduction. While a few learning providers have launched offerings, only Global Knowledge has implemented a solution—Blended Live—that utilizes the true potential of a blended learning delivery model.

This recorded webinar will show you how to quickly summarize a large amount of data from different data sources using Power Query.

Watch this recorded webinar as CompTIA’s chief technology evangelist and Global Knowledge’s federal sales director discuss how pentesting has morphed.

In this informative webinar, you will learn about the popular and overlooked ways organizations and professionals can purchase training to become more resilient. 

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services.  The 4th iteration retains ITIL’s place as one of the key tools at the disposal of the organization’s seeking to manage digital transformations.

To help set you up for training success, here are 4 tips to select the right instructor-led course.

The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.