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Rising IT Skills Gaps Coincide with Drop in Instructor-Led Training Attendance

Article | April 22, 2019

As IT professionals gravitate away from classroom training and toward on-demand courses and e-learning, IT skills gaps have spiked. Instructor-led training is still the best option to fill critical skills needs and shouldn't be pushed aside entirely for more convenient and cost-effective options.

The 10 Most Important IT Skills for 2019

Article | April 12, 2019

With skills gaps plaguing the industry, these 10 skills are must-haves for all IT departments. It’s no coincidence that these skills make up a large percentage of the IT skills gap across the industry. Decision-makers are struggling to fill these job roles. The positions also pay well because of a lack of qualified professionals. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider. 

Is Hacking Back Legal?

Article | April 09, 2019

Should an organization that is the victim of an intentional nefarious hacking activity resort to retaliation? It’s a question that has been gathering a lot of attention. Retaliating against bad actors might seem appealing, but what are the legal ramifications? In this article, find out if there is a legal precedent to "hacking back."

Balancing Your Metrics with ITIL

Article | March 26, 2019

Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them. 

How ITIL Differentiates Problems and Incidents

Article | March 26, 2019

What’s the difference between incidents and problems? This article explains the differences between these ITIL® concepts, how they are related, and why it matters.

Everything You Need to Know About the CISSP Exam Changes

Article | March 20, 2019

The CISSP (Certified Information System Security Practitioner) certification exam update in 2018 included a modest revision of the topics and a significant change to the testing process. Preparing for the CISSP exam has become more challenging. Here's everything you need to know about the changes.

How to Navigate the Transition to ITIL 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

CISSP Certification is an Indicator of Cybersecurity Expertise

Article | March 14, 2019

(ISC)2’s CISSP (Certified Information System Security Practitioner) is a widely desired indicator of cybersecurity knowledge, experience and excellence on the resume of many IT professionals. Learn how to prep for the most comprehensive and in-demand cybersecurity certification.

IT Pros and Decision-Makers Don’t Hold Back in Latest Salary Report

Article | March 11, 2019

IT professionals comment on all aspects of the tech industry in responses to Global Knowledge 2019 IT Skills and Salary Survey. Hot topics this year include training obstacles, skills gaps, leadership and digital transformation.

How ITIL Skills Translate to the Workplace

Article | March 08, 2019

ITIL is the most sought-after certification among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.