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Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.
Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.