20 Results Found
Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.
Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.
Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.
In this Case Study, learn how customized network security training helps prevent hacker attacks. Learn more about the situations, solution and results.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.